Last updated: 18 September 2026

Synterna Technologies is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect personal information when you visit or interact with the Synterna Technologies website.

This policy is intended to provide clear information about how personal data is handled. UK privacy requirements include transparency about the organisation collecting data, purposes and lawful bases for processing, recipients, retention, individual rights and relevant international transfers. (ICO)

1. Who We Are

Synterna Technologies

Address:

Unit B, Wrexham Road
Laindon, Basildon
SS15 6PX
United Kingdom

Email: info@synternatechnologies.com

Phone:

0800 567 7837

For privacy-related questions or requests concerning your personal information, please contact us using the details above.

2. Information We May Collect

Depending on how you interact with our website, we may collect the following information:

• Name

• Email address

• Telephone number

• Company or organisation name

• Job title or professional information

• Information provided through contact or enquiry forms

• Information contained in messages or correspondence you send to us

• Website usage and technical information

• IP address

• Browser and device information

• Information relating to your preferences and interactions with our website

We only seek to collect information that is relevant to the purpose for which it is required.

3. How We Collect Your Information

We may collect personal information when you:

• Submit an enquiry through our website

• Contact us by email or telephone

• Request information about our products or services

• Subscribe to communications or updates, where available

• Interact with our website

• Communicate with us in relation to our products, services or business activities

We may also receive information from third parties where this is lawful and appropriate.

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries and requests

• Provide information about our products and services

• Communicate with customers, prospects and business contacts

• Manage business relationships

• Improve our website, services and user experience

• Understand how visitors use our website

• Maintain website security and prevent misuse

• Meet legal and regulatory obligations

• Maintain appropriate business and administrative records

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.

5. Lawful Basis for Processing

Where UK data protection law applies, we will process personal information using an appropriate lawful basis.

Depending on the circumstances, this may include:

Consent

Where you have given clear consent for us to use your information for a particular purpose.

Contract

Where processing is necessary to enter into or perform a contract with you.

Legal obligation

Where processing is necessary for us to comply with a legal or regulatory requirement.

Legitimate interests

Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

The applicable lawful basis will depend on the specific processing activity. (ICO)

6. How We Share Information

We do not sell your personal information.

Where necessary, we may share relevant information with trusted third-party service providers that help us operate our business or website. These may include providers of:

• Website hosting

• Website security

• Email and communication services

• Website analytics

• IT and technical support

• Professional or legal services

• Business administration services

Where third parties process personal information on our behalf, we expect appropriate contractual and security arrangements to be in place.

We may also disclose information where required by law, legal proceedings, regulatory authorities or other lawful requests.

7. International Transfers

Some third-party service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is handled in accordance with applicable data protection requirements and that appropriate safeguards are in place where required.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

• Respond to enquiries

• Maintain business records

• Meet legal or regulatory requirements

• Resolve disputes

• Establish or defend legal claims

• Maintain appropriate security and audit records

Retention periods may vary depending on the type of information and the reason it is held.

Where a specific retention period is not defined, we will consider factors such as the purpose of processing, the nature of the information, legal requirements and our legitimate business needs. (ICO)

9. Website Cookies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

• Essential website functionality

• Website security

• Remembering preferences

• Understanding website usage

• Website analytics

• Improving website performance

Where cookies or similar technologies are not strictly necessary, appropriate consent may be required before they are used. UK rules under PECR apply to cookies and similar technologies, alongside data protection requirements where personal information is involved. (ICO)

You may be able to manage cookies through our cookie consent tool and your browser settings.

10. Website Analytics

We may use analytics tools to understand how visitors interact with our website and to help us improve its content, functionality and performance.

Depending on the analytics technology used, information may include:

• Pages visited

• Approximate location

• Device and browser information

• Referral information

• Website interactions

• Technical information

Any non-essential analytics cookies or similar technologies will be handled in accordance with applicable consent requirements. (ICO)

11. Direct Marketing

Where we send marketing communications, we will do so in accordance with applicable privacy and electronic communications requirements.

Where consent is required, we will seek appropriate consent before sending relevant marketing communications.

You can ask us to stop sending marketing communications at any time by contacting us or using an available unsubscribe option.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Accidental loss

• Destruction

• Alteration

• Disclosure

• Unauthorised use

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

13. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights concerning your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information

• Request restriction of processing

• Object to certain processing

• Request data portability where applicable

• Withdraw consent where processing is based on consent

Your rights may be subject to certain legal conditions and exemptions. (ICO)

To exercise a privacy right, contact:

Email: info@synternatechnologies.com
Telephone: 0800 567 7837

14. Right to Object

Where we process your personal information based on legitimate interests, you may have the right to object to that processing.

You may also have an absolute right to object to direct marketing.

We will consider and respond to objections in accordance with applicable data protection requirements. (ICO)

15. Automated Decision-Making

Synterna Technologies does not intend to make decisions about individuals based solely on automated processing where such decisions have legal or similarly significant effects, unless this is specifically explained to you and permitted by applicable law.

Where our technology or AI-assisted products are relevant to professional or security workflows, they are intended to support human users and organisational processes rather than replace appropriate human responsibility and judgement.

16. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

This Privacy Policy does not apply to those external websites. We recommend reviewing the privacy policy of any third-party website you visit.

17. Children’s Privacy

Our website and services are primarily intended for business and professional audiences.

We do not knowingly seek to collect personal information from children through our website. If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements or data-processing practices.

The latest version will be published on this page with the updated date.

We recommend checking this page periodically for changes. Privacy information should be reviewed and updated when an organisation’s processing activities change. (ICO)

19. Contact Us

If you have any questions about this Privacy Policy, how we handle personal information, or wish to exercise a privacy right, please contact us:

Synterna Technologies

Unit B, Wrexham Road
Laindon, Basildon
SS15 6PX
United Kingdom

Email: info@synternatechnologies.com
Telephone: 0800 567 7837

20. Complaints

If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can investigate and respond.